Privacy Policy

Effective Date: 8 September 2026

At SplashHaven, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or contact us.

By using our website, you acknowledge that your personal information may be processed as described in this policy, subject to applicable data protection laws.

Website: www.splashhaven.co.za
Email: splash.haveninfo@gmail.com
Contact Number: 068 326 7140
Country of Operation: South Africa

1. Personal Information We Collect

When you visit our website, place an order, or communicate with us, we may collect the following categories of information where necessary:

Personal and Contact Information

  • Full name.

  • Email address.

  • Telephone or mobile number.

  • Billing and delivery addresses.

Order and Transaction Information

  • Products purchased.

  • Order history and transaction references.

  • Payment status and relevant transaction details.

Payment card information is generally processed by our payment service providers. We do not intend to store full payment card numbers or security codes on our own systems.

Technical and Website Information

  • IP address.

  • Browser type and device information.

  • Website usage data and interactions.

  • Cookies and similar tracking technologies, where enabled.

Customer Support Information

  • Information you provide when contacting us about an order, delivery, return, refund, or general enquiry.

2. How We Use Your Information

We may process your personal information for the following purposes:

  • Processing and fulfilling orders.

  • Arranging delivery of your purchases.

  • Processing payments, refunds, and returns.

  • Communicating order confirmations, tracking updates, and service notifications.

  • Responding to customer enquiries and resolving complaints.

  • Preventing fraud, unauthorised transactions, and misuse of our website.

  • Improving our website, products, and customer experience.

  • Sending promotional messages where permitted by law and, where required, with your consent.

  • Complying with applicable legal, tax, accounting, and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted by applicable law.

3. Legal Grounds for Processing

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Depending on the circumstances, processing may be necessary to:

  • Perform a contract with you, such as fulfilling an order.

  • Comply with a legal obligation.

  • Protect legitimate interests, where legally permitted and appropriate.

  • Pursue a legitimate business purpose that does not unlawfully override your rights.

  • Obtain your consent where consent is required by law.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements and the consequences of withdrawal.

4. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Payment processors: To securely process payments and refunds.

  • Courier and delivery companies: To deliver your orders.

  • E-commerce and website service providers: To operate and maintain our online store.

  • Marketing and analytics providers: To measure website performance and manage permitted advertising activities.

  • Professional advisers and authorities: Where necessary to comply with legal obligations, resolve disputes, or prevent fraud.

These parties should receive only the information reasonably necessary for their specific functions and must handle it in accordance with applicable legal requirements and relevant contractual safeguards.

5. Payment Security

Payments made through our website may be processed by third-party payment service providers.

Your payment may be subject to the privacy policies and security practices of the relevant provider. We encourage you to review those policies when using their services.

We take reasonable steps to protect transaction-related information but cannot guarantee the security of every transmission or system.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and support website functionality.

These technologies may be used to:

  • Remember items in your shopping cart.

  • Maintain website functionality.

  • Understand website traffic and visitor behaviour.

  • Measure advertising effectiveness.

  • Support relevant advertising, where enabled and legally permitted.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality or other features of our website.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

7. Marketing Communications

We may send promotional emails, messages, or other marketing communications where permitted by applicable law.

You can unsubscribe from promotional emails using the unsubscribe link included in the message, where available, or contact us directly to request that marketing communications stop.

Service-related communications, such as order confirmations, delivery updates, and refund notifications, may still be sent when necessary to fulfil your purchase or meet legal obligations.

We will respect applicable requirements concerning consent, direct marketing, and opt-out requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, legal compliance, accounting, and dispute resolution.

Certain records may need to be retained for periods prescribed by applicable law.

When personal information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to securely delete, destroy, or de-identify it.

9. How We Protect Your Information

SplashHaven takes reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, disclosure, alteration, or destruction.

These measures may include access controls, appropriate security practices, and the use of reputable third-party service providers.

However, no online platform or electronic transmission method can be guaranteed to be completely secure. Customers should also take reasonable precautions when using the internet and protecting their account or payment information.

Where a security compromise triggers legal notification obligations, we will respond in accordance with applicable law.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction or updating of inaccurate or incomplete information.

  • Request deletion or destruction of personal information where legally permissible.

  • Object to certain forms of processing.

  • Withdraw consent where processing relies on consent.

  • Object to direct marketing in accordance with applicable law.

  • Lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Certain information may need to be retained where required by law or where another lawful basis for retention applies.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate services provided by other companies.

These third parties may have their own privacy policies and data-handling practices. SplashHaven is not responsible for the privacy practices of independent websites that we do not control.

We encourage you to review the relevant privacy policies before submitting personal information to third-party services.

12. International Transfers of Personal Information

Some of our website, payment, analytics, or marketing service providers may process personal information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer complies with applicable South African data protection requirements, including the relevant provisions of POPIA.

Appropriate safeguards will be considered where required by law.

13. Children's Privacy

Our website is intended for general shopping by adults and is not specifically directed at children.

We do not knowingly collect children's personal information in circumstances where doing so would be unlawful. Where applicable, we will take appropriate steps to obtain the consent or authorisation required by law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or legal obligations.

Any revised policy will be published on www.splashhaven.co.za with an updated effective date where appropriate.

We encourage customers to review this page periodically to remain informed about how their information is handled.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is processed, please contact us.

SplashHaven

Website: https://www.splashhaven.co.za
Email: splash.haveninfo@gmail.com
Contact Number: 068 326 7140
Country: South Africa

16. Information Regulator of South Africa

If you are dissatisfied with how your personal information has been handled, you may contact the Information Regulator of South Africa using the official contact information published on its website:

Website: https://inforegulator.org.za/

You may also exercise any applicable rights to lodge a complaint under South African data protection legislation.

SplashHaven – Bring the Splash Home.