Terms of Service

Effective Date: 8 September 2026

Welcome to SplashHaven! These Terms of Service govern your access to and use of our website, www.splashhaven.co.za, and any purchases made through our online store.

By visiting our website, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

Business Name: SplashHaven
Website: www.splashhaven.co.za
Email: splash.haveninfo@gmail.com
Contact Number: 068 326 7140
Country of Operation: South Africa

1. General Conditions

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable South African law.

You agree not to use our website or products for any unlawful purpose or in a manner that violates applicable laws and regulations.

We reserve the right to refuse service, restrict access, or cancel orders where legally justified, including in cases of suspected fraud, abuse, or unauthorised activity.

2. Products and Descriptions

SplashHaven sells inflatable swimming pools, framed pools, and related pool and summer accessories.

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and prices are accurate. However, minor variations may occur due to photography, lighting, manufacturer updates, or display settings.

Customers should review product descriptions, dimensions, included accessories, and usage instructions carefully before placing an order.

Product images are provided for illustrative purposes. Any material difference between the product advertised and the product supplied will be addressed in accordance with applicable consumer protection laws.

3. Pricing and Payments

All prices displayed on our website are stated in South African Rand (ZAR), unless otherwise indicated.

Prices, promotions, and product availability may change without prior notice. Any changes will not affect an order that has already been accepted, except where permitted by law.

Payment must be successfully completed using the payment methods made available at checkout.

We reserve the right to investigate suspicious transactions and take appropriate action where fraud or unauthorised payment activity is reasonably suspected.

If a pricing or listing error occurs, we will contact affected customers and resolve the matter in accordance with applicable law. We will not disregard a customer's statutory rights because of an error on our website.

4. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms of Service.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been dispatched.

Orders are subject to payment verification, stock availability, and acceptance by SplashHaven.

If we cannot fulfil an order, we will notify you and arrange an appropriate resolution, including a refund where applicable.

Customers are responsible for ensuring that their order details, contact information, and delivery address are accurate.

5. Shipping and Delivery

SplashHaven offers the following delivery options, subject to availability:

  • Free Standard Doorstep Delivery: Estimated 5–8 business days.

  • Express Doorstep Delivery: R100, with estimated delivery within 2–3 business days.

Delivery timeframes are estimates and may vary depending on the destination, courier availability, public holidays, and circumstances beyond our control.

Order processing time may apply before dispatch. The delivery estimates above refer to the delivery period and should be read alongside our Shipping Policy.

Customers will be provided with tracking information where available.

If a delivery is delayed, lost, or unsuccessful, please contact us so that we can assist. Nothing in these Terms limits any rights you may have under South African consumer protection legislation.

6. Cancellations, Returns, and Refunds

Our cancellations, returns, and refunds are handled in accordance with our Returns Policy and applicable South African law, including the Consumer Protection Act 68 of 2008 and, where applicable, the Electronic Communications and Transactions Act 25 of 2002.

Depending on the circumstances, customers may have rights relating to defective products, incorrect items, goods that do not conform to their descriptions, or qualifying online purchases.

If you wish to cancel an order, return a product, or request a refund, please contact us at splash.haveninfo@gmail.com or 068 326 7140 with your order number and details of your request.

Some returns may be subject to reasonable conditions, provided those conditions are consistent with applicable law.

Nothing in this section excludes or limits any consumer rights that cannot legally be excluded.

7. Product Use and Pool Safety

Swimming pools and inflatable water products must be used responsibly and in accordance with the manufacturer's instructions.

Customers are responsible for ensuring that products are installed, assembled, maintained, and used correctly.

Important safety precautions include:

  • Never leave children unattended in or near a pool, even when the water is shallow.

  • Ensure that children are supervised by a responsible adult at all times.

  • Install framed pools on a suitable, stable, level surface according to the manufacturer's instructions.

  • Do not exceed the product's specified water capacity or user limits.

  • Keep electrical equipment away from water unless specifically designed and installed for safe use in that environment.

  • Follow all applicable safety warnings and maintenance requirements.

SplashHaven does not replace the manufacturer's installation and safety instructions. Customers must use products only for their intended purpose.

Nothing in these Terms excludes liability for death, personal injury, or loss where such exclusion would be unlawful.

8. Website Use and Prohibited Activities

You agree not to:

  • Use our website for fraudulent, unlawful, or misleading purposes.

  • Attempt to interfere with the website's security or functionality.

  • Upload malicious software or harmful code.

  • Copy, reproduce, distribute, or commercially exploit website content without permission, except where permitted by law.

  • Misrepresent your identity or provide false payment or delivery information.

We may take reasonable steps to protect our website, customers, and business against misuse.

9. Intellectual Property

Unless otherwise stated, the content on www.splashhaven.co.za, including our branding, logos, text, graphics, website design, and original marketing materials, belongs to SplashHaven or is used with permission.

You may not reproduce, distribute, modify, or commercially use our intellectual property without prior written permission, except as permitted by law.

Third-party brand names, product names, trademarks, and images remain the property of their respective owners.

10. Third-Party Services and Links

Our website may use third-party services, including payment processors, courier companies, analytics providers, and external websites.

These services may operate under their own terms, conditions, and privacy policies.

SplashHaven is not responsible for the independent policies or content of third-party websites. However, this does not remove any obligations or liabilities we may have under applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, SplashHaven will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes, restricts, or waives any liability or consumer right that cannot lawfully be excluded, restricted, or waived under South African law.

Customers should follow all manufacturer instructions and safety precautions when installing or using pool products.

12. Privacy and Personal Information

We collect and process personal information as necessary to operate our online store, process orders, arrange deliveries, provide customer support, and meet legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website, you acknowledge that your personal information may be processed for legitimate purposes associated with your use of our services, subject to applicable law and our Privacy Policy.

13. Promotions and Discounts

Promotional offers, discount codes, and special sales may be subject to specific terms, eligibility requirements, and expiry dates.

Unless expressly stated otherwise, promotions cannot be combined with other offers.

SplashHaven reserves the right to correct genuine promotional errors and administer promotions fairly and lawfully. Any cancellation or amendment of an offer will be subject to applicable consumer protection requirements.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, or legal obligations.

The updated version will be published on www.splashhaven.co.za with a revised effective date where appropriate.

Changes will apply prospectively where required by law. Your statutory consumer rights will remain unaffected.

15. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of our website or purchases made through our store will be handled in accordance with applicable South African law and the jurisdiction of the competent courts.

Nothing in these Terms prevents consumers from exercising rights available to them under applicable legislation.

16. Contact Information

If you have any questions about these Terms of Service, an order, or a product purchased from SplashHaven, please contact us:

SplashHaven Customer Support

Website: https://www.splashhaven.co.za
Email: splash.haveninfo@gmail.com
Phone: 068 326 7140

We appreciate your support and thank you for shopping with SplashHaven!