Shipping Policy

Effective Date: 8 September 2026

At SplashHaven, we are committed to delivering your pool and summer essentials safely and conveniently to your doorstep. We offer reliable delivery options across South Africa so you can get ready for endless summer fun.

Website: www.splashhaven.co.za
Email: splash.haveninfo@gmail.com
Contact Number: 068 326 7140

1. Shipping Options & Delivery Times

We offer the following delivery options to customers across South Africa:

Standard Doorstep Delivery – FREE

  • Delivery Time: 5–8 business days

  • Shipping Cost: R0

  • Your order will be delivered directly to your specified delivery address at no additional shipping cost.

Express Doorstep Delivery – R100

  • Delivery Time: 2–3 business days

  • Shipping Cost: R100

  • For customers who need their orders sooner, our express delivery option offers faster doorstep delivery for a flat fee of R100.

Please note that delivery times are estimates and may vary depending on your location, courier availability, public holidays, and unforeseen circumstances.

2. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Please allow 1–2 business days for order processing before dispatch. Processing times may be longer during promotional periods, public holidays, or periods of unusually high demand.

Once your order has been dispatched, the estimated delivery timeframe for your selected shipping option will apply.

3. Delivery Areas

SplashHaven delivers to addresses within South Africa, subject to courier service availability.

Some remote areas may require additional delivery time. If your address falls outside our courier's standard service area, we will contact you to discuss the available delivery arrangements.

4. Tracking Your Order

Where tracking is available, customers will receive tracking information once their orders have been dispatched.

Please use the tracking details provided to monitor your shipment. If you have not received tracking information or need assistance locating your order, contact our customer support team.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your name, contact number, street address, suburb, city, and postal code are correct.

SplashHaven cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer. Additional delivery charges may apply if a parcel needs to be redirected or redelivered due to incorrect details.

6. Missed or Unsuccessful Deliveries

If a delivery attempt is unsuccessful because the recipient is unavailable or the delivery address cannot be accessed, the courier may arrange another delivery attempt or contact the customer.

Please ensure that someone is available to receive the parcel at the specified address.

Any additional charges arising from repeated delivery attempts will be communicated to the customer where applicable.

7. Delays Beyond Our Control

Although we strive to meet our advertised delivery timeframes, delays may occur due to circumstances beyond our control, including:

  • Public holidays and peak shopping periods

  • Severe weather conditions

  • Courier service disruptions

  • Remote delivery locations

  • Unforeseen logistical or operational challenges

We will make reasonable efforts to assist customers affected by significant delays.

8. Damaged or Missing Orders

Please inspect your order upon delivery. If your parcel arrives damaged, contains missing items, or does not match your order, contact us as soon as possible with your order number and supporting photographs, where applicable.

We will investigate the matter and assist in accordance with our returns policy and applicable South African consumer protection laws.

9. Shipping Fees

The shipping fee applicable to your order will be displayed at checkout before payment is completed.

  • Free Standard Delivery: R0 (5–8 business days)

  • Express Delivery: R100 (2–3 business days)

No additional shipping fee will be charged unless it has been disclosed to and agreed upon by the customer, or otherwise permitted by law.

10. Contact Us

If you have questions about our shipping policy, delivery timeframes, or an existing order, please contact us using the details below.

SplashHaven Customer Support

Website: www.splashhaven.co.za
Email: splash.haveninfo@gmail.com
Phone: 068 326 7140

We appreciate your support and look forward to bringing summer fun straight to your doorstep!